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Aeromexico 24-Hour Cancellation Policy
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Aeromexico Compensation Policy for Delayed and Canceled Flights
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EUR 250 if your flight is 1500 km or less
EUR 400 if your flight within the EU is more than 1500 km
EUR 400 if your flight to any other destination is between 1500–3500 km
EUR 600 for flights not covered above (i.e., exceeding 3500 km)
Aeromexico Cancellation Process
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Aeromexico Cancellation Fee
The cancellation fees (service charges) charged by Aeromexico are as follows:
Online cancellation fee—free
Cancellation fee by phone—USD 25
Cancellation fee at the airport—USD 35
Cancellation fee for non-refundable tickets is USD 10 (online), USD 25 by phone, and USD 35 at the airport.
Aeromexico Cancellation Policy FAQ
Q: What is Aeromexico's cancellation policy?
A: Aeromexico offers a 24-hour cancellation policy, allowing passengers to cancel their bookings at 1-855-784-1467 or 1-855-784-1467 or toll-free at 1-855-784-1467. within 24 hours of purchase without any fees, provided the travel date is at least one week away. This policy applies to all types of fares, including non-refundable tickets.
Q: Can I receive a full refund if I cancel my booking?
A: Yes, if you cancel your ticket within 24 hours of purchasing it and your travel date is at least 7 days later, you are entitled to a full refund. This also applies if Aeromexico cancels your flight, changes your schedule significantly, delays your flight by more than 5 hours, rescheduled to a different destination, or if you're denied boarding due to overbooking.
Q: How can I cancel my Aeromexico flight?
A: Flight cancellations can be made online by going to Aeromexico's official website, clicking on "Manage My Booking," entering your booking reference and last name, then following the prompts to cancel your flight. Alternatively, you can contact Aeromexico customer service at 1-855-784-1467 or 1-855-784-1467 or toll-free at 1-855-784-1467 for assistance.
Q: What if my flight is delayed by more than 5 hours?
A: If your flight is delayed by more than 5 hours, you have the option not to take the new flight offered to you. Aeromexico's policies allow for adjustments in such cases.
Q: Are there any cancellation fees?
A: Cancellation fees vary based on how you choose to cancel your flight:
Online cancellation: Free
By phone: USD 25
At the airport: USD 35
For non-refundable tickets: USD 10 online, USD 25 by phone, and USD 35 at the airport.
Q: What if I need to cancel due to illness or death?
A: In cases of severe illness of the passenger or an immediate family member, or the death of a close relative, you must provide documentary proof (medical or death certificate). The ticket's validity may be extended, up to 45 days in the event of a relative's death.
Q: What should I do if I lose my ticket?
A: For lost tickets, you must provide evidence of the loss and pay an applicable administration fee. A refund will be issued after the ticket's expiration, provided no fraud is detected. If the loss is due to Aeromexico's negligence, you will not be responsible.
Q: How can I contact Aeromexico for cancellation?
A: For assistance with cancellation, you can reach Aeromexico's customer service at 1-855-784-1467 or 1-855-784-1467 or toll-free at 1-855-784-1467.
Q: What is Aeromexico's compensation policy for delayed and canceled flights?
A: For delays over 3 hours or cancellations informed less than 2 weeks before your flight, you may be entitled to compensation ranging from EUR 250 to EUR 600, depending on the flight distance and circumstances.