Planning a trip is an exciting endeavor, but sometimes, unexpected changes can throw a wrench in your carefully crafted plans. Whether you need to modify your flight or cancel altogether, Etihad Airways offers a seamless process to accommodate your needs. Here's a comprehensive guide on how to navigate changes to your booking with Etihad.
How to Modify Your Booking
Understanding the process of modifying your booking is essential. Before making any changes, it's crucial to review the terms and conditions carefully, as fees may apply depending on your fare.
Online Modifications
The quickest and most convenient method to alter your booking is through the Manage Your Booking feature on the Etihad Airways website. Here, you can make changes up to two hours before your scheduled flight departure. From reserving seats to adding extra baggage or requesting special assistance, the online portal provides a hassle-free experience.
Partner Airlines
If you're flying with one of Etihad's partner airlines, direct communication with the respective airline is necessary for any special requests or modifications to your flight arrangements.
Considerations Before Cancelling
Before proceeding with cancellation, several factors warrant consideration:
Ensure your ticket is refundable and has not been utilized.
Tickets must have been issued more than five days ago and purchased using a single credit card.
Keep in mind that cancellations and refunds cannot be reversed.
Refunds are subject to the fare rules of the original ticket and may take several working days to process.
Change and Cancellation Fees
Fees for changes or cancellations vary depending on factors such as route and fare type:
The most restrictive fare rule applies to bookings with multiple fares.
Changes or cancellations made within 96 hours of the flight departure may incur an additional 10% fee.
Exceptions apply in case of the death of a guest or an immediate family member, with official documentation required.
Missing a flight may result in a no-show and change fee, emphasizing the importance of timely communication with Etihad Airways in such situations.
Managing Your Booking Online
Visit etihad.com/manage to view or manage your booking swiftly. While online modifications are available for updating passport details, contact information, and Etihad Guest number, changing a guest's name requires alternative arrangements.
For fast assistance, passengers can easily contact us at +1-888-829-1149.
