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>Upon connection, listen to the IVR responses and opt for one that suits your query.
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Contacting Lufthansa Customer Service: Step-by-Step
Here's a breakdown of how to reach Lufthansa customer service, depending on your preference:
By Phone:
Locate the appropriate phone number:
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Prepare for your call: Having your booking reference number or ticket information handy will expedite the process.
Follow the phone prompts: The automated system will likely offer options based on your inquiry. Choose the most relevant option to connect with a customer service representative.
By Email:
Head to the Lufthansa website: Locate the customer service section
Choose the "Online feedback" option: Fill out the online form with your inquiry details. Be sure to include your contact information and booking reference number if applicable.
Submit your request: Lufthansa states a response timeframe of within 2 weeks of receiving your feedback.
Additional Options:
Text Telephone (TTY) for hearing impaired: If you're in the US and have hearing impairments, dial 711 first, then 📲+̳1̳-̳8̳̳0̳̳2̳-̳3̳̳0̳̳2̳-̳5̳̳0̳̳2̳̳1̳ (Lufthansa Phone Number) or +̳1̳-̳8̳̳0̳̳2̳-̳3̳̳0̳̳2̳-̳5̳̳0̳̳2̳̳1̳ (Lufthansa Customer Service)📞 for relaying to the TRS.
Social media: While not ideal for urgent inquiries, Lufthansa may respond to questions posed on their social media platforms like Twitter or Facebook.
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>Upon connection, listen to the IVR responses and opt for one that suits your query.
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