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Condor Cancellation Process
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Condor Cancellation Fee
The cancellation fees (service charges) charged by Condor are as follows:
Online cancellation fee—free
Cancellation fee by phone—USD 25
Cancellation fee at the airport—USD 35
Cancellation fee for non-refundable tickets is USD 10 (online), USD 25 by phone, and USD 35 at the airport.
Condor Cancellation Policy FAQ
Q: What is Condor's cancellation policy?
A: Condor offers a 24-hour cancellation policy, allowing passengers to cancel their bookings at 1-888-816-6031 or toll-free at 1-888-816-6031. within 24 hours of purchase without any fees, provided the travel date is at least one week away. This policy applies to all types of fares, including non-refundable tickets.
Q: Can I receive a full refund if I cancel my booking?
A: Yes, if you cancel your ticket within 24 hours of purchasing it and your travel date is at least 7 days later, you are entitled to a full refund. This also applies if Condor cancels your flight, changes your schedule significantly, delays your flight by more than 5 hours, rescheduled to a different destination, or if you're denied boarding due to overbooking.
Q: How can I cancel my Condor flight?
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Q: What if my flight is delayed by more than 5 hours?
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Q: Are there any cancellation fees?
A: Cancellation fees vary based on how you choose to cancel your flight:
Online cancellation: Free
By phone: USD 25
At the airport: USD 35
For non-refundable tickets: USD 10 online, USD 25 by phone, and USD 35 at the airport.
Q: What if I need to cancel due to illness or death?
A: In cases of severe illness of the passenger or an immediate family member, or the death of a close relative, you must provide documentary proof (medical or death certificate). The ticket's validity may be extended, up to 45 days in the event of a relative's death.
Q: What should I do if I lose my ticket?
A: For lost tickets, you must provide evidence of the loss and pay an applicable administration fee. A refund will be issued after the ticket's expiration, provided no fraud is detected. If the loss is due to Condor's negligence, you will not be responsible.
Q: How can I contact Condor for cancellation?
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Q: What is Condor's compensation policy for delayed and canceled flights?
A: For delays over 3 hours or cancellations informed less than 2 weeks before your flight, you may be entitled to compensation ranging from EUR 250 to EUR 600, depending on the flight distance and circumstances.
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