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Have you ever booked tickets for a concert or show through Ticketmaster, only to have your plans fall through at the last minute? It happens to all of us. You score amazing seats at your favorite band’s upcoming gig, already picturing yourself singing along in the front row. Then life intervenes – a work conflict comes up or a family emergency – and suddenly you can’t attend anymore.
So can you cancel your Ticketmaster ticket order and get your money back?
The short answer is – sometimes, but not always. Ticketmaster’s cancellation and refund policies contain some flexibility, but there are also important limitations.

In this comprehensive guide, we’ll explain:

Exactly when and how you can cancel Ticketmaster tickets
Steps to request a refund or exchange for your order
What to do if your event gets postponed, rescheduled, or cancelled
Troubleshooting problems with cancellations and refunds
Key takeaways on getting your money back
Does Amazon Refund Cancelled Orders? [Full Guide]
Understanding the ins and outs of Ticketmaster’s rules now will save you time, stress, and disappointment later if you ever need to return those front row seats. Let’s break it all down.

Overview Of Ticketmaster’s Cancellation And Refund Policies
First things first – what are Ticketmaster’s official policies around cancelling orders and obtaining refunds?

In most cases, tickets purchased through Ticketmaster are non-refundable. Think of it as a strict “no returns allowed” approach. Once you complete the transaction to buy your event tickets, that purchase is considered final.

However, there are a few important exceptions:

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If the concert, game, festival, or other event is cancelled altogether and not rescheduled, Ticketmaster will automatically issue refunds to all ticket holders. This includes the base ticket price as well as any additional service fees.

You won’t have to do anything manually here. Expect to see the charge reversed on your credit card statement within 7-14 business days once cancellation details are confirmed by event organizers.

24 Hour Cancellation Window With Ticketmaster’s Fan Guarantee
Ticketmaster provides a 24 hour cooling off period with their Fan Guarantee policy. This allows you to cancel your Ticketmaster order for a full refund within one day of your purchase, for any reason at all. Think of it like a short buyer’s remorse window.

This Fan Guarantee applies specifically to:

Tickets bought online at Ticketmaster.com
Ticket orders placed by phone
Does NOT include tickets bought in-person at a venue’s box office
There are also a few other limitations around major sporting events or very popular concerts where demand drastically exceeds supply. Check Ticketmaster’s site for specific Fan Guarantee terms and conditions before buying.

Outside of these two exceptional cases highlighted above, you are generally stuck with your Ticketmaster tickets once that 24 hour Fan Guarantee period lapses. But there may still be a few options available if your situation or plans change…
Step-By-Step Guide To Cancel Your Ticketmaster Order
 

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